Warranty Policy

At Jyker, we stand behind the quality of our products and prioritize your satisfaction. Our warranty policy varies depending on the individual product, and specific details are provided with each item in its packaging.

Limited Warranty Coverage

Most of our products come with a 12-month limited warranty, applicable from the date of purchase. This warranty covers manufacturing defects in materials and workmanship that occur during normal use.

Warranty Registration

To activate your warranty, please register your product on our website within 30 days of purchase. Registration helps us provide you with quick and efficient service if you need to claim your warranty.

Warranty Coverage

This warranty applies to defects in materials and workmanship under normal use. Coverage includes:

  • Electrical Components – Malfunctions or failures in circuits, wiring, or power supply due to manufacturing defects.
  • Battery & Charging System – Issues such as failure to hold a charge, overheating, or charging port defects.
  • Display & Controls – Non-functional screens, faulty buttons, or software-related issues affecting performance.
  • Internal Hardware – Defects in motors, sensors, or other mechanical components. This warranty does not cover:
  • Normal wear and tear, including battery degradation over time.
  • Accidental damage, improper use, or exposure to extreme conditions (water, heat, etc.).
  • Unauthorized repairs or modifications.

Warranty Period

The warranty is valid depending on each the individual product from the date of purchase. If your product has a manufacturing defect, we will provide a replacement or repair at our discretion.

Exclusions

This warranty does not cover:

  • Normal wear and tear (e.g., scratches, fading, or discoloration).
  • Accidental damage, misuse, or exposure to extreme conditions (heat, moisture, chemicals).
  • Lost or stolen items.
  • Modifications or repairs performed by unauthorized third parties.
  • Damage resulting from misuse, abuse, or accidents.
  • Normal wear and tear.
  • Unauthorized modifications or repairs.

For detailed information about the warranty applicable to your product, please refer to the documentation included in your package. If you have any questions or need assistance with your warranty, contact our customer service team.

How to Make a Warranty Claim

If you believe your product qualifies for a warranty claim, follow these steps:

  1. Provide Proof of Purchase – A valid receipt or order confirmation is required.
  2. Submit Photos – Clear images of the defect must be included.
  3. Support Team –  Fill out the warranty claim form and submit to the team.

Resolution Options

Once your claim is approved, we will offer one of the following solutions:

  • A replacement of the same or a similar model.
  • A repair option if possible.
  • Store credit in cases where a replacement is unavailable.

For further assistance, please visit our contact page.